A few things worth understanding before you sign any AMC in Dubai. First, insist that the contract lists exactly what the technician does on each visit, not just how often they turn up. A cheaper AMC that involves a 20-minute walk-through and a signed sheet is worse than no contract at all. It gives you a false sense of coverage. Our visit checklists are attached to every proposal, so you know exactly what work is being done and can hold us to it.
Response SLAs matter more than the maintenance schedule. When a compressor trips at 2 AM in July, what matters is whether the on-call engineer can be at your site inside two hours, not whether their quarterly visit was on time. Our SLA response times are in writing on every AMC, backed by liquidated damages if we miss them. Almost nobody else in the Dubai market offers that.
Parts pricing needs to be transparent up front. Some AMC providers price the contract low and make it back on marked-up spare parts when something breaks. We publish our parts markup schedule as an annex to the contract so you never have to argue about a compressor price in the middle of an emergency. Genuine OEM parts sit at manufacturer list price plus a fixed handling fee. That is it.
Reporting and traceability. Every visit generates a signed digital report with photos, meter readings and a compliance checklist. Reports go to whichever email addresses you nominate, and we keep the full history for the life of the contract. If your facility ever needs to demonstrate maintenance compliance for insurance, DEWA audits, or a building sale, the paper trail is already there.